National Regulatory Agency for Electronic Communications and Information Technology of the Republic of Moldova

According to statistics presented by the Single Emergency Service 112, in 2022, the 112 operators received 2,318,877 calls, which is by about 10% lower than in 2021. From these calls, 72% were requests for emergency medical intervention (Ambulance), 24% were requests for police intervention, and 4% were requests for firefighters.

The same data show that the daily average registered at the 112 emergency number is 6,600 calls. The maximum number of calls recorded in a 24-hour interval was 9,188, and the minimum number was 5,460 calls. Additionally, the number of non-urgent calls decreased by about 7%, and the daily average of actual emergency calls is 3,609 calls.

According to statistics, most of the calls to the 112 Service came from Chisinau - 322,615 calls and Balti - 50,429 calls, from the districts of Orhei - 28,926 calls, Cahul - 23,254 calls, Soroca - 22,357 calls. The 112 emergency number is most often requested by elderly people. An operator at the 112 Service can handle up to 300 calls during a shift. The average processing time for an emergency call in 2022 was 52 seconds.

The national emergency call service 112 operates non-stop, and all calls are free of charge for users, both in the fixed line and mobile networks. The number 112 can only be used to alert Ambulance, Police, and Firefighters.

More information is available on the Emergency Service 112 website, details here.

March 10. 2023