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According to statistical data submitted to the National Regulatory Agency for Electronic Communications and Information Technology (ANRCETI), by mobile communications providers, in 2020 users of mobile voice services generated a total voice traffic by 6.6%, higher compared to 2019 – a total of over 6.6 billion minutes. The revenues of providers on this market decreased by 6.3% and to a total of over 2.9 billion lei, and the total number of users of these services decreased by 7.4%, compared to the end of 2019 , making up over 4.1 million.
The analysis of voice traffic generated by users during the reporting period shows that calls made on their own networks increased by 4.5%, making up over 4.8 billion minutes, calls to other mobile networks increased by 18%. , totaling about 1.4 billion minutes, and calls directed to fixed networks increased by 10.2%, to a total of 277.2 million minutes.
The average monthly traffic (MoU) generated by a user, in 2020, increased by 11.2% and reached 310 minutes, and the average duration of a call was 2 minutes. A user of Orange Moldova consumed on average 348 minutes, a customer of Moldetelecom - 341 minutes, and the one of Moldcell - 233 minutes.
A decrease in the total number of users was registered by the mobile communication providers Orange Moldova and Moldcell. Thus, the number of Orange Moldova users decreased by 9.8% and reached over 2.3 million, and that of Moldcell decreased by 8.9% and totaled about 1.4 million. At the same time, the number of users Moldtelecom increased by 12.9% up to 459.8 thousand. Out of the total number of mobile telephony users - 3.4 million were active users, making up a share of 83.3%, and 687.8 thousand were passive users, representing 16.7% of the total number of users. The penetration rate of mobile telephony services, per 100 inhabitants, decreased by 5.3 percentage points and showed 129.5%.
The average monthly revenue per active mobile phone user (ARPU) decreased, compared to 2019, by 2.5% and reached 71.4 lei. ARPU reported by Orange Moldova was 74.6 lei, Moldtelecom - 73 lei, and Moldcell - of 65.5 lei.
The market shares, by turnover, of the three mobile telephony providers did not undergo essential changes. Thus, 63.2% of the market belongs to Orange Moldova, 30.4% - Moldcell and 6.4% - Moldtelecom.
March 30, 2021