National Regulatory Agency for Electronic Communications and Information Technology of the Republic of Moldova

ANRCETI published today on the official website information regarding the quality parameters of mobile telephony services, fixed telephony, internet access and pay-TV, measured by the providers of these services in the third-quarter of this year and ANRCETI Report regarding the results of the monitoring of the concerned parameters.

The publication of these data has as purpose familiarizing end-users with the level of quality of electronic communications services which they are using or intending to acquire.

The quality parameters of the four types of services refer mainly to the time for connecting to the network and starting to provide the service, the speed of data transfer, the timing of technical troubles in the network, the frequency of complaints received from the consumer, the deadlines for resolving these complaints.

According to the ANRCETI report, out of the 139 providers that had the obligation to measure and submit the values of the quality of service parameters, 131 - presented this information to ANRCETI, with a weight of 94.2%. Of these, 27 published the information on their own internet pages and eight suppliers ignored the fulfillment of the obligation to measure and present to ANRCETI the quality of services, the lists of these suppliers being included in the nominated report. In order to observe the imposed obligations, ANRCETI will initiate, according to the legal norms, the sanctioning procedure of providers that does not honor the obligations established by the law.

The obligation of the providers to measure and present to ANRCETI the parameters of the quality of the mobile telephony services, fixed telephony, access to the internet and television for payment is stipulated in ANRCETI Administrative Board Decision no. 278 of 17.11.2009, regarding the establishment of quality parameters for public electronic communications services, modified and completed by Administrative Board Decision no. 68 of 12.11.2015.

According to the above-mentioned decision, the suppliers have the obligation to measure and publish the quarterly information on the measured values of the quality parameters for the respective services in the commercial offices and on their own Internet pages, by the 30^th of the following month and to submit these information to ANRCETI, 10 days before the day of their publication.

November 21, 2018