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State Institutions from the Republic of Moldova

27 May, 2019

Contractual Relationship Main Subject of Petitions Examined by ANRCETI in 2018

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In 2018, the National Regulatory Agency for Electronic Communications and Information Technology (ANRCETI) received and examined 229 petitions from the users of electronic communications and postal services, which is by 5,8% less than in 2017, as shown in the report on petitions received by ANRCETI during 2018.

90,4% (209 petitions) of the total examined by ANRCETI specialists were related to electronic communications services, and 9,6% (20 petitions) - related to the conditions of postal service provision. According to the report, the main dissatisfaction of end-users was the contractual relationship with the providers of electronic communications services, indicating in particular aspects related to bill amounts or accumulated debts (75 petitions), contractual conditions (47 petitions), conditions of service provision in roaming (43 petitions), pricing of services (33 petitions), conditions of postal service provision (14 petitions), etc.

Most petitions concerned JSC Moldtelecom (122 petitions), JSC Orange Moldova (24 petitions), JSC Moldcell (22 petitions), SE Posta Moldovei (20 petitions), LLC Sun Communications (11 petitions) and LLC StarNet Solutions (10 petitions).

The well-founded petitions (34) were resolved in favor of the consumers, in other cases ANRCETI specialists proposed to the petitioners alternative solutions for the reported problems, which helped them solve the issues complained about.

ANRCETI has made reports on the petitions since 2001. The data on the state of things are available in ANRCETI's annual activity reports which are published on its official website.

January 18, 2019

Information was given by: Public Relations and Protocol Service
Changed: 28/01/2019